Terms and Conditions

As of: November 2026

1. Scope

These terms apply to all coaching sessions you book with Philipp Peukert, fam Hypnose, Käthe-Kollwitz-Straße 11, 53842 Troisdorf, Germany (“I”).

2. Services

I offer coaching with hypnosis online via video call. The coaching includes the preparation MP3, the preliminary talk, coaching and follow-up talk in one session, guidance on self-hypnosis, a personal MP3 and an audio hypnosis on your topic. The exact scope is based on the description on this website at the time of your booking.

The coaching is not medical treatment. I do not make diagnoses and make no promise of healing. The coaching does not replace treatment by a doctor, psychotherapist or alternative practitioner (Heilpraktiker). A specific result is not owed, because the effect depends substantially on you and your situation.

3. Conclusion of the contract

Before booking, you fill in the Suitability Check. This is not yet a contract. If the coaching is a good fit, I will send you a personal booking link. By completing the booking via this link, you make a binding offer; the contract is concluded with my booking confirmation. The contract can be concluded in German or English.

Coaching sessions for persons under 18 (from the age of 12) are booked by a parent; a parent takes part.

4. Price and payment

The price is €333 including statutory VAT, unless otherwise stated at the time of booking.

As a rule, you pay directly when choosing your appointment via the booking service meetergo, using the payment methods offered there (e.g. card or PayPal). The appointment is only bindingly booked after successful payment.

Alternatively, you can pay by bank transfer. You will then receive an invoice. The amount is due within 7 days of the invoice date, but no later than before the appointment. The appointment is only confirmed upon receipt of payment. If payment is not received on time, I may release the reserved appointment.

5. Appointments, cancellation and rescheduling

Appointments are usually no earlier than 14 days after booking, so that you can use the preparation MP3. Your statutory right of withdrawal (see Right of withdrawal) remains unaffected by the following rules.

Cancellation is not possible. If you cannot attend the appointment for whatever reason, or do not show up, the price paid will not be refunded. This also applies in the event of illness, accident, bereavement or similar reasons. In such cases, I may offer you a replacement appointment as a gesture of goodwill, upon proof and in writing; there is no entitlement to this.

Rescheduling is only possible with my consent and no later than 6 weeks before the appointment; there is no entitlement to this. For rescheduling, I charge 30% of the price.

If the appointment cannot take place for reasons for which I am not responsible (e.g. illness or force majeure), it will be moved to a new date. If I cancel for other reasons, you will receive a new appointment or, if you wish, a full refund of the price.

If the coaching does not take place within 12 months of booking, the entitlement to it expires, unless I am responsible for the delay.

For the video call, you need a stable internet connection, headphones and a quiet place where you will not be disturbed. If the connection drops for reasons on my side, we will continue the session or make it up.

6. Your cooperation

Please listen to the preparation MP3 as agreed and provide truthful information in the Suitability Check and in the preliminary talk, in particular about ongoing treatment, pregnancy and severe mental illness. If anything changes before the appointment, please let me know. I may decline or end a coaching if I consider it unjustifiable for your safety; in that case, I will refund any amounts already paid for services not provided.

7. Audio files

The MP3 files are intended for your personal use only. Passing them on, publishing or editing them is not permitted. Do not listen to them while driving or during activities that require your attention.

8. Liability

I am liable without limitation for intent and gross negligence and for damage resulting from injury to life, body or health. In the case of slight negligence, I am only liable for the breach of essential contractual obligations, limited to the foreseeable, typical damage. Otherwise, liability is excluded.

9. Right of withdrawal

As a consumer, you have a right of withdrawal. You can find details in the information on the right of withdrawal.

10. Final provisions

German law applies. Mandatory consumer protection provisions of your country of residence remain unaffected. Should any provision be invalid, the remainder of the contract remains valid.